Refund policy
Our Guarantees – Your Peace of Mind
At LilPixArt, customer satisfaction is our top priority. That’s why we offer comprehensive guarantees to ensure you’re thrilled with your custom artwork.
100% Money-Back Guarantee
We take pride in creating artwork that you’ll love. If you’re not completely satisfied, you can request a full refund within 30 days of receiving your order—no questions asked. This promise reflects our confidence in the talent and dedication of our artists. Every piece of art we create is backed by this guarantee.
Lost Painting Guarantee
In the rare event that your painting is lost during shipping, we’ll replace it with a new one at no additional cost. You can rest easy knowing your artwork is in good hands.
Frame Damage Guarantee
If the frame you ordered arrives damaged, we’ll either reimburse the full price of the frame or replace it promptly. We ensure that every detail of your order is perfect.
Artwork Damage Guarantee
Should your painting arrive damaged, simply contact us via our support form. We’ll repair the damage, or if it’s beyond repair, we’ll create a new painting for you free of charge.
Free Modifications
Your happiness is our goal. If you’re not satisfied with the preview of your painting, you can request modifications—completely free. Even after multiple revisions, if you’re still unhappy, we respect your decision and will work to make it right.
100% Satisfaction Guarantee
If you receive your painting and it doesn’t meet your expectations, you can return it in its original packaging within 30 days for a full refund. Contact us to receive the return address and assistance with your return.
We are committed to ensuring you have a seamless and satisfying experience with LilPixArt. Your trust and satisfaction mean everything to us.